Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Shipping typically takes 1 to 7 business days, with some variation around holidays. For expedited orders, please ensure they are placed before 12:00 p.m. MST for same-day processing.
You can create an account during checkout or by clicking “Sign Up” at the top of our homepage.
You can create an account during checkout or by clicking “Sign Up” at the top of our homepage.
You can create an account during checkout or by clicking “Sign Up” at the top of our homepage.
You can create an account during checkout or by clicking “Sign Up” at the top of our homepage.
You can create an account during checkout or by clicking “Sign Up” at the top of our homepage.
You can create an account during checkout or by clicking “Sign Up” at the top of our homepage.
We take great care to ensure that all items are securely packaged to protect against damage during shipping and to ensure they arrive in perfect condition. Due to the different sizes, weights, and handling requirements of certain items, it may not always be possible to ship everything in a single package. For this reason, your order may arrive in multiple packages, depending on the specific items ordered and the best packaging options for safe delivery. Each package will have its own tracking information, allowing you to monitor the delivery status of all items in your order.
At this time, our shipping services are available only within the United States, specifically to the following states: Arizona, California, Idaho, Montana, Oregon, Nevada, Utah, Washington, and Wyoming. Unfortunately, we are unable to fulfill orders to any other states or to international destinations outside of the U.S. We are continually reviewing our shipping policies and may expand our coverage area in the future.
If you need to swap an item
Returns and Exchanges
If you received the wrong item, please contact us immediately. Our team will assist with the return and ensure you receive the correct product.
If your order arrives damaged, please notify us immediately with photos, and we’ll arrange a replacement or refund.
Please contact us to find where the items need to be shipped to.
Contact us – Xworks.com
If you encounter any issues with your order, please don’t hesitate to reach out to us right away so we can assist in resolving the problem as quickly as possible. We are committed to providing support and ensuring your satisfaction. You can contact us using the information provided below, and our team will be ready to help with any concerns or questions you may have. Your satisfaction is our priority, and we’re here to make sure everything with your order meets your expectations.
Contact us – Xworks.com
Please contact us immediately.
Contact us – Xworks.com
Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your My account – Xworks.com page and view your pending orders to request cancellation.
At this time we are not allowing items to be pre-ordered. However, you can enroll into ‘Notify me when Product is back in stock’.
Restocking Fees
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)’ cost for items delivered to commercial locations and 30% for residential locations.
Returns for Commercial and Residential Customers
With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a refund will be issued to the original payment method upon receipt and inspection of all the returned products. If your payment was made using an Alternative Payment Method, your refund will be in the form of a Refund Credit. You will also receive a refund in the form of a Refund Credit if we are unable to process a refund to your original payment method (for example, if your credit or debit card has been closed). See Refund Credits for terms and restrictions here. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists. Learn how to create a return.
Returns for Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
